Refund Policy

At Arabian Tea, customer satisfaction is important to us. This Refund Policy explains the circumstances under which returns, replacements and refunds are considered.

1. Eligibility for Returns

We accept return requests for products that arrive damaged, defective, expired or incorrect compared to what was ordered. Requests must be raised within 48 hours of delivery, along with photographic evidence of the issue.

2. Non-Returnable Items

Due to the perishable and consumable nature of tea products, opened, used or partially consumed packages cannot be returned unless the product itself was found to be defective or damaged upon arrival.

3. How to Request a Return

• Contact our customer support team via email or phone within 48 hours of delivery.
• Share your order number, a description of the issue and clear photographs of the product and packaging.
• Our team will review your request and confirm the next steps, including pickup arrangements where applicable.

4. Refund Process

Once a return is approved and the product is received and inspected, we will initiate your refund to the original payment method or as store credit, as applicable. Refunds are typically processed within 7–10 business days, though your bank or payment provider may take additional time to reflect the amount.

5. Replacements

Where preferred and available, we may offer a replacement of the same or equivalent product instead of a monetary refund, subject to stock availability.

6. Cancellations

Orders can be cancelled free of charge before they are dispatched. Once an order has been shipped, it cannot be cancelled, but you may raise a return request upon delivery if the product is damaged or incorrect.

7. Contact Us

For any return, replacement or refund queries, please write to us at safaindustries.at@gmail.com or call +91-7715892310.