Shipping Policy

This Shipping Policy explains how we process and deliver orders placed on the Arabian Tea website.

1. Order Processing

Orders are typically processed and dispatched within 1–2 business days of confirmation, excluding weekends and public holidays. You will receive a confirmation email or message once your order has been dispatched, along with tracking details where available.

2. Delivery Timelines

Estimated delivery times vary depending on your location and the courier partner servicing your area, and generally range between 3–7 business days after dispatch. Delivery estimates shown at checkout are approximate and not guaranteed.

3. Shipping Charges

Standard delivery charges apply as displayed at checkout. Orders above the free-shipping threshold, where applicable, qualify for free standard delivery. Any applicable charges will always be shown clearly before you complete your purchase.

4. Serviceable Locations

We currently ship to most locations across India via our courier partners. In case your pin code is not serviceable, our team will contact you to arrange an alternative delivery solution or process a cancellation.

5. Delays

While we strive to meet estimated delivery timelines, delays may occasionally occur due to weather, courier constraints, regional restrictions or other circumstances beyond our control. We appreciate your patience in such cases.

6. Order Tracking

Once dispatched, you can track your order using the tracking link or number shared with you, or by contacting our customer support team directly.

7. Damaged or Lost Shipments

If your order arrives damaged or does not arrive within a reasonable time after the estimated delivery window, please contact us immediately so we can investigate with our courier partner and arrange a suitable resolution.

8. Contact Us

For any shipping-related questions, reach out to us at safaindustries.at@gmail.com or call +91-7715892310.